MyFormula Support

Questions, problems or feedback: email support@trymyformula.com. You can also write from the app: tap your profile picture, then Settings, then Contact support.

Your subscription

• Restore a purchase. In the app, tap your profile picture, then Settings, then Restore purchases. Use the same Apple Account you bought with.
• Cancel or change your plan. Apple handles subscriptions. In the app, tap your profile picture, then Settings, then Manage subscription. Or on your iPhone, open Settings, tap your name, then Subscriptions. Subscriptions renew automatically until cancelled at least 24 hours before the end of the current period.
• The free trial. On the annual plan, someone who has not had a trial or a subscription to MyFormula before gets the first 7 days free. To avoid being charged, cancel at least 24 hours before the trial ends.
• Refunds. Apple handles all billing and refunds. Request one at reportaproblem.apple.com.

Your data

• Delete your account. In the app, tap your profile picture, then Settings, then Delete account and data. It deletes your profile, routine and history from your phone and our servers, straight away, and cannot be undone. It does not cancel an Apple subscription; cancel that as above.
• How we handle your data. See the Privacy Policy.

Health and safety

MyFormula gives general information about supplements, not medical advice. Talk to your doctor or pharmacist before starting anything new, especially if you take medication, are pregnant or breastfeeding, or have a medical condition.

In an emergency, call 911 or your local emergency number.